PURPLE COW/PURPLE HAIR

Moved from Atlanta & referred to Purple Cow because they use Goldwell products. I read the reviews & wanted an appt w/Jennifer. She couldn’t see me for a few days & Kim Barrata readily offered her services & could do my hair the next day (Mistake–she is too available). I have my formula –how can you mess that up? (Mistake–believing that). Immediately, I saw Kim was scattered (Mistake–red flags). As Kim was doing my chunks Jennifer told her she had never seen it done that way (clipped on top of my head with no foils). I had made that comment. (Mistake–not addressing that). When done, my hair looked very dark, but I attributed it to lighting and being wet. Kim didn’t know what to charge me (huh?) & Jennifer said $126. (Mistake–not addressing that). The next morning, I had purple/burgundy hair). I called Jennifer & she said she’d be glad to look at my hair. I also asked her to break down what I was charged. X amount color, X amount chunks, & X amount cut. I DID NOT GET A CUT. She apologized. The next day she looked at my hair, told me it was not my formula & Kim had put the wrong color on. She kindly agreed to fix it (her salon, her hairdresser’s mistake) but my concerns–how do you color a darker color with a lighter color & damage so I opted to let it fade. I then asked for my $26 back. I wrestled with this color for the next 4 weeks and Jennifer again said she would redo it. Fear stopped me. However, I made an appt w/Jennifer in 4 weeks to get this color thing right. Jennifer was not feeling good that day & said she didn’t know if she could stand long enough to do my hair but didn’t want to cancel because of what I had been through (Mistake–should have rescheduled). She & her staff told me about some unusual events that occurred with Kim and that she no longer worked there and that the review about Kim for Purple Cow was placed there by Kim’s daughter (can’t imagine a good review from anyone else). Seems Kim told me some tales about her work experience (Mistake–check out potential hires). To my 6 hour appt: Jennifer said she would always remember my formula because of the ordeal. She mixed my color & I asked if it was correct. Unsure, she began to look for my card Kim had filled out - gone w/Kim. I called home, got the formula & what Jennifer had mixed was again not the correct formula. She said it was a little lighter than my formula but it was strawberry blond and she used it on her mother-I said fine as long as it was lighter not darker (been there). Since Jennifer did not feel good (Mistake) I said someone else could do my color (we got this down now–right). Lindsay did my color. Lindsay is great, personable, hip so this is nothing against her. About 2/3 done, I asked if she was doing chunks-no- highlights. I don’t want highlights. She said she was not told that by Jennifer. She suggested we finish and then look. I hated it and wasn’t about to leave again and hate my hair for the next 6 weeks. The color was nothing close to what I wanted & you could not see any strawberry because of all the highlights. Jennifer comes over, says she is feeling better and will do my hair (1st time). Do you think I even remember what my hair color is supposed to look like? 6 hours later, I left & was offered no conditioning treatment after my hair had again been tortured. Today my hair feels like hay & I don’t know if it will ever be the same as it was before I moved to Rincon. Everyone at The Cow is nice, as in the reviews, but how many times do you mess up with 1 person? You decide – that’s what these reviews are for.
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